Refund and cancellation

Nomsa Dlamini, trading as Node Meridian Consulting, offers paid consulting services. This policy explains refunds and cancellations under the Consumer Protection Act 68 of 2008 (CPA).

Several timeframes below are proposed market baselines pending formal business confirmation.

Cooling-off for direct marketing

If you initiated contact after seeing our advertising and conclude a distance agreement, you may cancel within five (5) business days of receiving written confirmation, consistent with CPA direct-marketing rules, unless work you expressly requested has already been performed during that period.

Assessment and advisory fees

Fixed-scope assessments: if you cancel before we begin billable analysis (no repository access used), we refund prepaid fees within ten (10) business days. Once analysis starts, fees become non-refundable for work already performed.

Advisory sessions: cancellations with at least two (2) business days notice receive a full refund of that session’s prepaid fee. Late cancellations may be charged in full.

Implementation engagements

Milestone-based implementation: deposits cover scheduled capacity. Milestones are non-refundable once the milestone’s technical work has started, evidenced by commits, environments, or agreed deliverables.

How to request a refund

Email info@node-meridian.digital or call +27-21-000-0111 with your name, invoice reference, and reason. We respond within five (5) business days and process approved refunds via the original payment method within fourteen (14) business days.

Rescheduling

Advisory sessions may be rescheduled once without penalty if we receive notice at least two business days ahead.

Exceptions

Statutory rights under the CPA are not excluded. Nothing here limits remedies where services were not supplied with reasonable care and skill.